🛡️ PRIVACY POLICY
Last updated: January 16, 2026
1. Information We Collect
We collect personal information when you engage with our AI automation services, including:
- Contact Information: Name, email address, company name, and phone number when you fill out a form or request a consultation.
- Business Information: Details about your customer support workflow, monthly inquiry volume, and specific automation challenges.
- Technical Information: Website URLs, existing support systems, and integration requirements for AI agent deployment.
2. How We Use Your Information
Your information is used exclusively to deliver and improve our AI automation services:
- Service Delivery: To build, deploy, and maintain your custom AI customer support agent.
- Communication: To respond to inquiries, provide support, and send service updates.
- Performance Optimization: To analyze AI agent performance and improve response accuracy.
- Legal Compliance: To meet contractual obligations and comply with applicable laws.
The legal basis for processing your data includes your explicit consent, contractual necessity, and our legitimate business interests in providing quality AI automation services.
3. Data Storage and Security
We take data protection seriously:
- Secure Storage: All client data is stored using industry-standard encryption and secure cloud infrastructure.
- Limited Retention: Data is kept only as long as necessary to provide services and fulfill legal obligations.
- Access Control: Only authorized personnel have access to client information, strictly on a need-to-know basis.
We never sell, rent, or share your data with third parties for marketing purposes.
4. Third-Party Services
Our AI automation services may utilize trusted third-party providers for:
- AI Infrastructure: OpenAI, Anthropic, or similar AI API providers for natural language processing.
- Hosting & Deployment: Cloud platforms like Vercel, AWS, or similar services for agent hosting.
- Analytics: Anonymous usage analytics to improve service quality.
All third-party providers are contractually bound to maintain data confidentiality and security.
5. Your Rights
You have full control over your personal data:
- Access: Request a copy of all personal data we hold about you.
- Correction: Update or correct any inaccurate information.
- Deletion: Request complete deletion of your data from our systems.
- Data Portability: Receive your data in a structured, machine-readable format.
- Withdrawal of Consent: Opt out of data processing at any time (may affect service delivery).
To exercise any of these rights, contact us at gon.vazquez.mail@gmail.com.
6. Cookies and Tracking
This website uses minimal tracking technologies:
- Essential Cookies: Required for website functionality and form submission.
- Analytics: Anonymous usage data to improve website performance (no personal identification).
You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
7. Client Data in AI Training
Important: Customer support conversation data processed by your AI agent is:
- Never used to train third-party AI models without explicit permission.
- Stored securely and used only for improving your specific AI agent's performance.
- Subject to your company's data retention policies.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements.
Material changes will be communicated via email to active clients. The latest version is always available on this page.
9. Contact Us
For questions, concerns, or data requests, reach out to:
📧 Email: gon.vazquez.mail@gmail.com
We typically respond within 48 hours.