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Gon Vázquez

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⚖️ TERMS AND CONDITIONS

Last updated: January 16, 2026

1. Agreement to Terms

By engaging with Gon Vázquez's AI automation services, you agree to be bound by these Terms and Conditions.

These terms govern the implementation, deployment, and ongoing support of custom AI customer support agents for your business.

If you do not agree with any part of these terms, do not proceed with service engagement.

2. Services Provided

Gon Vázquez provides AI customer support automation services, including:

  • Discovery & Analysis: Auditing your current support workflow and identifying automation opportunities.
  • Custom AI Agent Development: Building and training AI agents tailored to your business, products, and brand voice.
  • Website Integration: Deploying AI chat widgets on your website to handle customer inquiries 24/7.
  • Performance Optimization: Monitoring, testing, and refining AI responses to improve accuracy and customer satisfaction.
  • Ongoing Support: Providing technical assistance, updates, and maintenance as outlined in the service agreement.

Services are delivered as custom implementations. Features, timelines, and deliverables are defined in individual project agreements.

3. Client Responsibilities

To ensure successful AI agent deployment, clients must:

  • Provide Accurate Information: Supply complete and accurate business information, FAQs, product details, and support policies.
  • Grant Access: Provide necessary website access, API keys, or credentials required for integration.
  • Timely Feedback: Review AI agent responses during testing and provide feedback within agreed timelines.
  • Compliance: Ensure all provided content complies with applicable laws and does not infringe on third-party rights.

Delays caused by lack of client cooperation may extend project timelines and are not grounds for refunds.

4. Performance Guarantee

We stand behind our work with a 30-day performance guarantee:

  • If your AI agent does not handle at least 50% of customer inquiries within 30 days of deployment, you are eligible for a full refund.
  • Performance is measured based on automated inquiry resolution rates and documented support ticket reduction.
  • To qualify for a refund, clients must have provided complete business information and followed implementation recommendations.

Refund requests must be submitted in writing within 30 days of AI agent deployment with supporting performance data.

5. Payment Terms

Payment structure is defined in individual service agreements and may include:

  • Upfront Payment: Initial deposit or full payment before project commencement.
  • Milestone Payments: Payments tied to specific project milestones (discovery, development, deployment).
  • Recurring Fees: Optional ongoing maintenance, hosting, or support fees billed monthly or annually.

All payments are processed securely through third-party payment processors. Invoices are due within 7 days unless otherwise specified.

6. Intellectual Property

Client Ownership: Upon full payment, clients own the custom AI agent, including all trained models, prompts, and configurations specific to their business.

Provider Ownership: Gon Vázquez retains ownership of:

  • Core development frameworks, templates, and methodologies used to build AI agents.
  • General automation workflows and processes not specific to the client's business.
  • Any pre-existing code, tools, or intellectual property incorporated into the solution.

Clients may not resell, redistribute, or offer white-label services using provided AI agent frameworks without explicit written permission.

7. Limitation of Liability

AI customer support agents are designed to improve efficiency and reduce costs, but we cannot guarantee specific financial outcomes.

  • No Warranty: Services are provided "as is" without warranties of merchantability or fitness for a particular purpose.
  • Limited Liability: Our total liability shall not exceed the amount paid for services in the 12 months preceding the claim.
  • Consequential Damages: We are not liable for indirect, incidental, or consequential damages including lost profits, data loss, or business interruption.

Clients are responsible for:

  • Monitoring AI agent performance and ensuring responses align with business policies.
  • Implementing human oversight for complex or sensitive customer inquiries.
  • Maintaining appropriate backup systems and data protection measures.

8. Acceptable Use Policy

Clients agree to use AI agents ethically and in compliance with applicable laws. Prohibited uses include:

  • Generating misleading, deceptive, or fraudulent customer communications.
  • Processing sensitive personal data (health, financial, biometric) without proper consent and security measures.
  • Violating third-party intellectual property rights or privacy laws.
  • Using AI agents for spamming, harassment, or malicious activities.

Violation of acceptable use policies may result in immediate service termination without refund.

9. Data Protection and Privacy

Client data handling is governed by our Privacy Policy.

Key provisions include:

  • Customer support conversation data is used only to improve the specific client's AI agent.
  • Data is not shared with third parties except as required for service delivery (AI APIs, hosting providers).
  • Clients retain ownership of all customer data processed by their AI agent.
  • Data retention periods and deletion procedures are outlined in individual service agreements.

10. Service Modifications and Termination

We reserve the right to modify, suspend, or discontinue services with reasonable notice.

Client Termination: Clients may terminate ongoing support services with 30 days written notice. Refunds are not provided for services already delivered.

Provider Termination: We may terminate services immediately if clients violate these terms, engage in abusive behavior, or fail to make payments.

11. Third-Party Dependencies

AI agents rely on third-party services including:

  • AI API providers (OpenAI, Anthropic, or similar)
  • Cloud hosting platforms (Vercel, AWS, or similar)
  • Payment processors and analytics tools

Service availability and performance may be affected by third-party outages, API changes, or pricing modifications. We are not liable for third-party service disruptions.

12. Dispute Resolution

Any disputes arising from these terms shall be resolved through:

  • Good Faith Negotiation: Parties agree to attempt resolution through direct communication first.
  • Mediation: If negotiation fails, disputes may be submitted to mediation before legal action.
  • Jurisdiction: Legal disputes are subject to the laws of Argentina and the jurisdiction of San Salvador de Jujuy courts.

13. Changes to Terms

These Terms and Conditions may be updated to reflect changes in services, legal requirements, or business practices.

Material changes will be communicated to active clients via email at least 30 days before taking effect.

Continued use of services after changes constitutes acceptance of modified terms.

14. Contact Information

For questions, concerns, or service inquiries, contact:

📧 Email: gon.vazquez.mail@gmail.com

We aim to respond to all inquiries within 48 hours during business days.

15. Entire Agreement

These Terms and Conditions, together with individual service agreements and the Privacy Policy, constitute the entire agreement between Gon Vázquez and the client.

No other representations, warranties, or agreements shall be binding unless documented in writing and signed by both parties.